Legal

Last updated: 10 october, 2024

Terms and Conditions

By accessing and using the Syphe website, you agree to be bound by the following terms and conditions. The information provided on this site is for informational purposes only and does not constitute legal, financial, or other professional advice. Syphe reserves the right to modify these terms without prior notice. Continued use of the site constitutes your acceptance of any such modifications.

Privacy Policy

Syphe is committed to protecting your privacy. Any personal information you provide to us, such as name, email address, and payment details, will be kept confidential and used only for the purpose for which it was collected. We do not share, sell, or rent your personal information to third parties, except as required by law or with your express consent. By using our services, you agree to the terms of our privacy policy. For more information on how we collect and use your data, please refer to our full Privacy Policy.

Refund Policy

At Syphe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a full refund within 30 days of the original transaction date, provided the product has not been misused or altered. Refund requests must be submitted to our customer service team with proof of purchase. We reserve the right to reject refund requests that do not meet these conditions. For more details, please refer to our Refund Policy.

Privacy Policy

Syphe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, syphe.com, or use our services. By accessing our site or using our services, you consent to the data practices described in this policy.

1. Information We Collect

Personal Data:

At Syphe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a full refund within 30 days of the original transaction date, provided the product has not been misused or altered. Refund requests must be submitted to our customer service team with proof of purchase. We reserve the right to reject refund requests that do not meet these conditions. For more details, please refer to our Refund Policy.

Automatically Collected Data:

We may collect certain information automatically when you visit our site, including your IP address, browser type, device information, operating system, and browsing behavior. This helps us improve our services and provide a more personalized experience.

Cookies:

Our website uses cookies to collect information about your browsing activities. Cookies help us enhance user experience and track usage patterns. You can modify your browser settings to reject cookies, but this may affect your ability to access certain features of our site.

2. How We Use Your Information

We may use the information we collect from you in the following ways:

  • To process and fulfill your orders and transactions.
  • To personalize your experience and tailor our services to your preferences.
  • To send you updates, newsletters, and promotional offers.
  • To improve our website and services.
  • To communicate with you regarding customer service inquiries or technical support.
  • To comply with legal obligations and safeguard our legal rights.

3. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party vendors or contractors who provide services on our behalf, such as payment processing, data analysis, marketing, and website hosting.
  • Legal Compliance: We may disclose your information when required by law or to protect our rights, privacy, safety, or property.
  • Business Transfers: If Syphe undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Data Rights

You have the right to:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request that we correct any inaccuracies in your personal data.
  • Deletion: Request that we delete your personal data, subject to legal obligations.
  • Opt-Out: Opt-out of receiving marketing communications from us by following the unsubscribe link in our emails.

6. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us, and we will promptly delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: 

Syphe
1209 Mountain Road PL NE Ste R
Albuquerque, NM 87110
Email: hello@syphe.app
Phone: +35699386161

Refund Policy

At Syphe, we strive to provide excellent products and services. If, for any reason, you are not satisfied with your purchase, we offer a flexible refund policy to ensure customer satisfaction.

1. Refund Eligibility

You are eligible for a full refund if:

  • The refund request is made within 30 days of the original purchase date.
  • The product has not been tampered with, altered, or misused.
  • The product or service purchased does not meet the expectations outlined in our description or has a defect.
  • The refund request is accompanied by a valid receipt or proof of purchase.

2. Non-Refundable Items

Certain items and services may be exempt from refunds, including:

  • Customized products or services tailored to individual specifications.
  • Digital products that have been downloaded or accessed.
  • Gift cards and promotional offers.

3. How to Request a Refund

To request a refund:

  • Contact our customer service team at support@syphe.com with your order details, proof of purchase, and reason for the refund request.
  • The product has not been tampered with, altered, or misused.
  • Our customer service team will review your request and provide further instructions on how to proceed with the return, if applicable.
  • If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 7-10 business days.

4. Partial Refunds

In some circumstances, only partial refunds may be granted, such as:

  • Products returned after 30 days but within a reasonable timeframe.
  • Products that show signs of wear or damage but are still eligible for return based on customer service evaluation.

5. Late or Missing Refunds

If you have not received your refund after the expected processing time:

  • First, check with your bank or credit card company, as it may take some time for the refund to be posted.
  • If you have done this and still need to receive your refund, please contact us at hello@syphe.app

6. Exchanges

If you receive a defective or damaged item, we will replace it at no additional cost. Please contact us at hello@syphe.app for instructions on how to exchange your product.

7. Shipping Costs for Returns

If you are returning a product, you may be responsible for covering the shipping costs associated with returning the item unless the product is defective or the return is due to an error on our part. Shipping costs are non-refundable.

8. Changes to This Refund Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at: 

Syphe
1209 Mountain Road PL NE Ste R
Albuquerque, NM 87110
Email: hello@syphe.app
Phone: +35699386161